Shipping policy
ORDER PROCESSING
Please allow 2-3 business days for processing and dispatch. Further 2-4 business days for delivery. This estimate does not apply to pre-order and customised products.
All orders received on or before NOON Singapore time will be shipped within 2-3 business days, excluding holidays.
All orders received after NOON Singapore time will be shipped within 3-4 business days, excluding holidays.
All orders received on Friday Evening and during the weekends will only be processed on the next working day.
All orders placed on holidays or other holidays recognised may result in a delay in delivery.
In rare cases due to unforeseen circumstances (e.g. extreme weather, unusual spikes, etc.), these shipment-processing times may be delayed.
If you have not received your order after a reasonable amount of time please contact us at packagingestore@xpactech.com for further investigation.
Cancelling an order:
If the order has left the warehouse and is enroute to your shipping address, you must receive the order first. Subsequently, contact us at packagingestore@xpactech.com for a cancellation request. All requests are subjected to XPAC Technologies Pte Ltd approval.
Upon confirmation from our team, a time and date will be agreed upon by both parties. A driver will be dispatchd to pick up the return order. Upon failure to hand the items over, the cancellation request will be void along with all refunds.
Upon collection of items, the team will conduct a check on the quality of items returned. Refund will be processed once the team has approved that the item is returned in the condition it is meant to be.
Should you wish to cancel your order prior to dispatch, we shall refund your payment promptly. Do kindly note, however, that we are unable to refund the transaction fee that PayPal or your credit card issuer would have charged. The shipping cost will not be refunded as well.
SHIPPING METHODS & DELIVERY TIMES
Our orders are shipped using our own fleet of vehicles and drivers.
It is the responsibility of the customer to be available when receiving the package. In the event the customer is not available, the package may be left at the destination address at the discretion of our driver. Photos will be taken for prove of delivery.
GENERAL
Packaging eStore will fulfill your order in a timely and efficient manner. However, if the package is returned to us for ANY reason you will still be responsible for the original shipping fees charged to you. If your package is refused at the destination and subsequently returned to us, we will refund the amount of your order, excluding shipping and handling charges. For more information on returns, please check our Refund Policy.
For all orders, please provide your complete street address with postal code and unit number.
SHIPPING COST
Q. Do you deliver outside Singapore?
A. We ship only within Singapore.
Q. Do you also give Cash on Delivery option?
A. Not for the moment.
Q. Can you purchase outside Singapore and get it delivered to an address in Singapore
A. Yes, you can purchase our products via a valid credit card (we may ask you for additional authentication information) from any place outside Singapore and get it delivered to a valid address in Singapore (in places where we deliver). Please note that Singapore GST will be applied to the checkout process.